General terms and conditions


°Sissi chose NOT TO BE a robotized e-commerce website, but one run by humans for humans, being able to anticipe situations.

° The ordering process allows you to be in direct contact with Sissi & Jacques who will personally reply to your questions as quickly as possible.

They will resolve any potential difficulties you may encounter, personally.

° We have secured payment and shipping by the most simple means in the world; just send us your payment via PayPal, then receive your shipment by certified mail.

1 Application Domaine

The General Terms and Conditions of Sale apply to all transactions concluded between consumers and:

Sissi, Single-Member LLC (J.S.Kolins) via the online boutique (Sissi.es).
Sylviane Kolins
Las Colinas de Las Joyas, 35 – 29680 SELWO – Spain EORI : Y4819826Y

The fact of placing an order implies acceptance of the General Terms and Conditions of Sale which are accessible on our website at any time.

2 Maximum Order Amount per Customer

As all items are handcrafted and created upon request in small quantities, we would like our customers to receive their orders in a timely manner; therefore, we may limit the purchase quantity per customer.

3 Prices

For items ordered via the online boutique sissi.es, only the prices mentioned in the confirmation email sent just prior to the shipment of your order are applicable.
(we agree to customized items upon request, which may incur a small price increase)

The amount to be paid includes shipping to your residence via certified mail with signature confirmation or tracking.

4 Shipping Costs

a) Free shipping for private customers. U.E. only
b) Affiliates and agents: according to quantity.

5 Contract

Simply clicking the order button initiates the sale process.

You also agree to be contacted by our sales service who will guide you all the way through the payment and shipping process which complete the sale.

We store your personal data pertaining to your order, your @ address and your shipping address.

Sissi reserves the right to refuse any order, in part or in full, due to unforeseen circumstances regarding fabrication, insufficient stock or unavailability of raw materials, or default of payment.

6 Transfer of Ownership

We remain owners of the merchandise until the purchase price has been paid in full.

You are obliged to inform us, without delay and in writing, of the unlawful removal of any merchandise by a third party.

In the event of your non-compliance with contractual clauses, particularly with regard to default of payment, we reserve the right to rescind the contract and take back the merchandise.

7 Delivery, Risk Transfer

Sissi begins producing ordered items immediately after receiving your order and payment.

Sissi commits to shipping your order no later than 7 business days after receiving your payment.

Notwithstanding the foregoing, when applicable, Sissi will send an email listing all items which cannot be delivered within the above time limit, specifying that the shipment will be delayed by no more than 15 business days.

In the event of inability to satisfy the shipment deadlines mentioned above, notably due to shortage of stock, we will contact you no later than on the date of the first announced delivery deadline in order to determine if you would still like us to maintain your order.

Sissi may offer you an alternative item comparable to the one you ordered, with no obligation for you to agree.

You can request the cancellation of the sale and be refunded for your order payment if the items you ordered are not delivered to you within 30 days.

You will be informed by mail when a shipment addressed to you leaves our workshop.

Sissi ships only via certified mail with signature confirmation.

8 Payment

Paypal and credit cards

9 Warranty

We, ourselves, conduct several thorough quality control checks for every item that leaves our workshop.

We guarantee that all items delivered to you are free of any defects.
Minor differences among our merchandise, specifically minute color differences, do not constitute a defect triggering any right.

We remind your that all items are created upon request in our workshop and that no item is identical. Given that each item is handcrafted to your specifications, there is not always the possibility for an exchange or refund except in certain cases with our prior consent.

Sissi is only liable for claims arising from their direct personal actions, excluding any loss that would be directly or indirectly caused by a breach on your part, initiating from a third party statement or in case of force majeure.

10 Right to Withdrawal

The right to withdraw an order is limited to 14 calendar days.
Notification must be sent by email to: contact@sissi.es

11 Privacy Policy

A. Introduction

1. The privacy of our website visitors is very important to us, and we are committed to safeguarding it. This policy explains what we do with your personal information. 2. Consenting to our use of cookies in accordance with the terms of this policy when you first visit our website permits us to use cookies every time you visit our website.

B. Credit

1. This document was created using a template from SEQ Legal (seqlegal.com) and modified by vpnMentor (www.vpnmentor.com)

C. How we collect your personal data

The following types of personal information may be collected, stored, and used:

1. Information about your computer including your IP address, geographical location, browser type and version, and operating system

2. Information about your visits to and use of this website including the referral source, length of visit, page views, and website navigation paths.

3. Information that you enter when you register with our website, such as your email website.

4. Information that you enter when you create a profile on our website. For example, your name, profile pictures, gender, birthday, relationship status, interests and hobbies, educational details, and employment details.

5. Information that you enter in order to set up subscription to our emails and/or newsletters.

6. Information that is generated while using our website, including when, how often, and under what circumstances you use it.

7. Information relating to anything you purchase, services you use, or transaction you make through our website, which includes your name, address, telephone number, email address, and credit card details.

8. Information that you post to our website with the intention of publishing it on the internet.

9. Any other personal information you send to us.

D. Using Personal Information

Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website. We may use your personal information for the following:

1. Administering our website and business

2. Personalizing our website for you

3. Enabling your use of the services available on our website

4. Sending you goods purchased through our website

5. Supplying services purchased through our website

6. Sending statements, invoices, and payment reminders to you, and collecting payments from you.

7. Sending you on-marketing commercial communications

8. Sending you email notifications you have specifically requested.

9. Sending you our email newsletter if you signed up for it (you can unsubscribe at any time).

10. Sending you marketing communications relating to our business or the businesses of third parties which we think may be of interest to you.

11. Providing third parties with statistical information about our users.

12. Dealing with inquiries and complaints made by or about you relating to our website

13. Keeping our website secure and prevent fraud.

14. Verifying compliance with the terms and conditions governing the use of our website.

15. Other uses.

If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant us.

Your privacy settings can be used to limit the publication of your information on our website and can be adjusted using privacy controls on the website.

We will not, without your expressed consent, supply your personal information to any third party for their or any other third party’s direct marketing.

E. Disclosing personal information

We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors as reasonably necessary for the purposes set out in this policy.

We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) as reasonably necessary for the purposes set out in this policy.

We may disclose your personal information:

1. to the extent that we are required to do so by law;

2. in connection with any ongoing or prospective legal proceedings;

3. in order to establish, exercise, or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

4. to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and

5. to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this policy, we will not provide your personal information to third parties.

F. International data transfers

1. Information that we collect may be stored, processed in, and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.

2. Information that we collect may be transferred to the following countries which do not have data protection laws equivalent to those in force in the European Economic Area: the United States of America, Russia, Japan, China, and India.

3. Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.

4. You expressly agree to the transfers of personal information described in this Section F.

G. Retaining personal information

1. This Section G sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations regarding the retention and deletion of personal information.

2. Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

3. Without prejudice to article G-2, we will usually delete personal data falling within the categories set out below at the date/time set out below:

a. personal data type will be deleted {ENTER DATE/TIME}; and


4. Notwithstanding the other provisions of this Section G, we will retain documents (including electronic documents) containing personal data:

a. to the extent that we are required to do so by law;

b. if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and

c. in order to establish, exercise, or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

H. Security of your personal information

1. We will take reasonable technical and organizational precautions to prevent the loss, misuse, or alteration of your personal information.

2. We will store all the personal information you provide on our secure (password- and firewall-protected) servers.

3. All electronic financial transactions entered into through our website will be protected by encryption technology.

4. You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

5. You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).

I. Amendments

We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you understand any changes to this policy. We may notify you of changes to this policy by email or through the private messaging system on our website.

J. Your rights

You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to the following:

1. the payment of a fee {ENTER FEE IF RELEVANT}; and

2. the supply of appropriate evidence of your identity ({ADJUST TEXT TO REFLECT YOUR POLICY for this purpose, we will usually accept a photocopy of your passport certified by a notary plus an original copy of a utility bill showing your current address}).

We may withhold personal information that you request to the extent permitted by law.

You may instruct us at any time not to process your personal information for marketing purposes.

In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

K. Third party websites

Our website includes hyperlinks to, and details of, third party websites. We have no control over, and are not responsible for, the privacy policies and practices of third parties.

L. Updating information

Please let us know if the personal information that we hold about you needs to be corrected or updated.

M. Cookies

Our website uses cookies. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies. {SELECT ACCURATE PHRASING We use only session cookies / only persistent cookies / both session and persistent cookies on our website.}

1. The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:

a. we use Google Analytics and Adwords on our website to recognize a computer when a user {INCLUDE ALL USES THAT COOKIES ARE USED FOR ON YOUR SITE visits the website / track users as they navigate the website / enable the use of a shopping cart on the website / improve the website’s usability / analyze the use of the website / administer the website / prevent fraud and improve the security of the website / personalize the website for each user / target advertisements which may be of particular interest to specific users / describe purpose(s)};

2. Most browsers allow you to refuse to accept cookies—for example:

a. in Internet Explorer (version 10) you can block cookies using the cookie handling override settings available by clicking “Tools,” “Internet Options,” “Privacy,” and then “Advanced”;

b. in Firefox (version 24) you can block all cookies by clicking “Tools,” “Options,” “Privacy,” selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”; and

c. in Chrome (version 29), you can block all cookies by accessing the “Customize and control” menu, and clicking “Settings,” “Show advanced settings,” and “Content settings,” and then selecting “Block sites from setting any data” under the “Cookies” heading.

Blocking all cookies will have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on our website.

3. You can delete cookies already stored on your computer—for example:

a. in Internet Explorer (version 10), you must manually delete cookie files (you can find instructions for doing so at http://support.microsoft.com/kb/278835 );

b. in Firefox (version 24), you can delete cookies by clicking “Tools,” “Options,” and “Privacy”, then selecting “Use custom settings for history”, clicking “Show Cookies,” and then clicking “Remove All Cookies”; and

c. in Chrome (version 29), you can delete all cookies by accessing the “Customize and control” menu, and clicking “Settings,” “Show advanced settings,” and “Clear browsing data,” and then selecting “Delete cookies and other site and plug-in data” before clicking “Clear browsing data.”

4. Deleting cookies will have a negative impact on the usability of many websites.